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How Urgent Care Billing Services Work

Updated: Jul 9, 2020



Like many others out there, you might be having a successful urgent care practice. That is, you have a reasonable patient volume, much positive feedback, and working with a team that has a passion for offering the care you advocate. However, the profit margin is not a reflection of all these. We are here to tell you that you might be having issues with your billing process. In this article, you will get to learn more about urgent care billing and how it works. Studies have it that urgent care will be worth $26 billion by 2023.the service has become popular over time, and the only way to stand out is if you have a better understanding of billing. One thing you need to acknowledge is that the best urgent care billing process begins at the front desk. Understandably, you cannot afford to ask for patients in emergency cases for their information before servicing them. However, your receptionist should obtain information when the patient needs an appointment; it will help you in the billing process. You will need information on their name, address, date of birth, and the purpose of the appointment. Moreover, ensure to take note of the insurance company, their primary doctor, and policy details. All this information will help in creating an electronic health record (EHR). As an urgent care clinic, you expect the patients to estimate the much they will have to pay. In most cases, you will not have enough time to contact their insurance companies for confirmation. But, at the same time, you need to protect yourself from any potential billing issues. You should, therefore, introduce a rule whereby the patients need to sign an affidavit of financial responsibility before receiving any care. The urgent care billing process will also include details after you have offered the medical services to the patient. The EHR will come in handy in recording all the procedures done on them. With such information, there will not be errors when claiming and collecting the patient's balance. The transmission of the claim is the final part of the billing process. Since you have recorded all the medical procedures for a particular patient, you will send it to the payer. The insurance company will get information on the diagnosis, all the medical procedures performed, and the fees. With such a bill, you can be sure of having a timely reimbursement process.

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